Quadore Flowers – Refund & Claims Policy
At Quadore Flowers, we are committed to delivering the highest quality fresh flowers. Due to the perishable nature of our products, all sales are final and non-returnable.
1. No Refund Policy
All orders are non-refundable.
In the event of an approved claim, compensation will be issued exclusively as a credit note to be used on a future order.
Credit notes are not redeemable during high-demand seasons, including:
Valentine’s Day
Mother’s Day
Yellow Flowers Day
National Girlfriend’s Day
2. Delivery Disclaimer
While we coordinate shipments carefully, delivery dates are not guaranteed. Orders may arrive up to one day earlier or later than requested due to carrier logistics.
All clients receive tracking information and are responsible for monitoring and receiving their shipments accordingly.
3. Conditioning Requirement
All flowers must be properly processed before evaluation, including:
Re-cutting stems
Hydrating
Proper conditioning
Claims submitted without proper conditioning may be denied.
4. Definition of Acceptable Claims (DOA)
A product may be considered for a claim only if it arrives in clearly unacceptable condition, including:
Broken stems
Botrytis (mold)
Frostburn on petal edges
No other conditions will be considered valid unless approved at Quadore Flowers’ discretion.
5. Claim Requirements
To be eligible for review, claims must meet all of the following:
Submitted within 24 hours of delivery
Include a minimum of 4 clear photos, including:
Close-up of damaged stems
Full spread of all affected stems
Box label(s)
Bunch label(s)
Additional documentation may be requested.
Incomplete submissions may result in automatic denial.
6. Damage Threshold & Credit Policy
Up to 5 damaged stems per order → No credit issued
6 or more damaged stems → Credit issued based on the value per damaged stem
Maximum credit limit:
Credits will not exceed 50% of the total order value, regardless of claim size.
7. Claim Resolution
All claims are subject to review and approval by Quadore Flowers.
Approved claims will result in:
A credit note (not cash refund)
Non-transferable
Applicable only to future orders
8. Claim Rejection Scenarios
Claims may be denied under the following circumstances:
Submitted after 24 hours
Missing required photos or documentation
Product not properly conditioned before evaluation
Minor issues within acceptable tolerance (5 stems or fewer)
Issues caused by improper handling after delivery
9. Policy Acceptance
By placing an order with Quadore Flowers, the client acknowledges and agrees to this Refund, Credit & Claims Policy.